Welcome to Elizabeth Arden Sales’ FAQ section. We’ve compiled answers to the most common questions about our premium skincare products, shipping policies, and customer service. Our goal is to make your luxury skincare shopping experience as seamless and enjoyable as possible.

About Our Products

What types of skincare products do you offer?
We specialize in premium skincare across five key categories: Body, Eyes, Face, Lips, and Sun care. Each product in our collection is carefully curated to deliver exceptional results for radiant, healthy-looking skin.
Are Elizabeth Arden products suitable for all skin types?
Our range includes formulations for various skin types and concerns. We recommend reviewing product descriptions carefully or contacting our customer care team at [email protected] for personalized recommendations.
How can I be sure I’m getting authentic Elizabeth Arden products?
As an authorized retailer, every product we ship is authenticated by our beauty experts before dispatch. We guarantee the quality and authenticity of all items in your order.

Ordering & Account

What payment methods do you accept?
We accept: Visa, MasterCard, JCB, and PayPal. All transactions are processed through secure, encrypted channels for your protection.
How do I create an account?
During checkout, you’ll have the option to create an account by providing your email address and creating a password. This allows you to track orders and save preferences for future purchases.
Can I modify or cancel my order after placement?
Orders are processed quickly to ensure prompt delivery. If you need to modify or cancel, please contact us immediately at [email protected]. We’ll make every effort to accommodate your request if your order hasn’t entered the packing process.

Shipping & Delivery

Where do you ship?
We offer global delivery to most countries (excluding certain remote areas and parts of Asia due to customs restrictions). Our streamlined system brings luxury skincare directly to your doorstep.
What are my shipping options?
We offer two premium shipping methods:
1. Standard Shipping ($12.95) via DHL or FedEx: 10-15 business days after dispatch with full tracking
2. Free Standard Shipping on orders over $50 via EMS: 15-25 business days after dispatch with basic tracking
How long does order processing take?
All orders are carefully packed and processed within 1-2 business days after payment confirmation. Our beauty experts personally check each item to ensure perfection.
Will I be charged customs fees?
Customers are responsible for any applicable customs duties or import taxes. These fees vary by country and are not included in your order total.
How can I track my order?
You’ll receive a confirmation email with tracking information once your order ships. Our customer care team monitors all shipments and will proactively reach out if we notice any unexpected delays.

Returns & Exchanges

What is your return policy?
We accept returns within 15 days of delivery. Items must be unused, in original packaging, and accompanied by proof of purchase. Please contact our customer service at [email protected] to initiate a return.
What if my products arrive damaged?
We stand behind every shipment with our quality guarantee. If your premium skincare products arrive damaged or incorrect, please contact us at [email protected] within 48 hours of delivery with photos of the affected items.
How long do refunds take to process?
Once we receive your return, refunds are typically processed within 5-7 business days. The time for the refund to appear in your account depends on your payment provider.

Customer Service

How can I contact customer service?
Our dedicated team is available via email at [email protected]. We typically respond within 24-48 hours.
What are your business hours?
Our customer service team operates Monday-Friday, 9:00 AM to 5:00 PM EST. Emails received outside these hours will be addressed the next business day.
Where is your company located?
Elizabeth Arden Sales is headquartered at:
3392 Hickory Heights Drive, Baltimore, US 21202

Can’t find the answer you’re looking for? Our beauty experts are always happy to help. Email us at [email protected] for personalized assistance with your premium skincare needs.