At Elizabeth Arden Sales, we are dedicated to providing you with a seamless luxury shopping experience from the moment you place your order to the delivery of our premium skincare products. Below you’ll find detailed information about our shipping options and our straightforward returns process.
Shipping Information
Order Processing
All orders are processed within 1-2 business days (excluding weekends and holidays). You will receive an email confirmation with tracking information once your order has shipped.
Shipping Methods & Delivery Times
We offer two convenient shipping options to meet your needs:
Standard Shipping – $12.95
- Carrier: DHL or FedEx
- Delivery time: 10-15 business days after shipment
- Includes tracking and insurance
Free Shipping
- Available for orders of $50 or more
- Carrier: EMS
- Delivery time: 15-25 business days after shipment
- Includes basic tracking
Note: Delivery times are estimates and may vary depending on your location and customs processing. We currently ship worldwide, with the exception of some Asian countries and remote areas.
Accepted Payment Methods
We accept Visa, MasterCard, JCB, and PayPal for your convenience.
Returns & Exchanges Policy
Your satisfaction is our priority. If you’re not completely happy with your purchase, we offer a simple return and exchange process for qualifying items.
Eligibility Requirements
To qualify for a return or exchange, items must:
- Be unused and in original condition
- Include all original packaging with seals intact
- Be accompanied by proof of purchase
- Be requested within 15 days of delivery
Non-Returnable Items
For hygiene reasons, we cannot accept returns on:
- Opened or used skincare products in the Body, Eyes, Face, and Lips categories
Sun protection products may be returned only if unopened with safety seals intact.
Return Process
Step 1: Initiate Your Return
Email our customer service team at [email protected] within 15 days of receiving your order. Use the subject line “Return Request – [Your Order Number]” and include:
- Your order number
- The item(s) you wish to return
- Reason for return
- For exchanges: specify the replacement product
Step 2: Receive Authorization
We will email you a Return Merchandise Authorization (RMA) number and detailed return instructions within 2 business days.
Step 3: Package Your Items
Securely pack the items in their original packaging, including all accessories and documentation. Be sure to include the RMA number on the outside of the package.
Step 4: Ship Your Return
For defective items: Use the provided free return label.
For other returns: Ship using a trackable method to:
3392 Hickory Heights Drive
Baltimore, MD 21202
USA
Exchange Process
To exchange an item:
- Follow the same steps as the return process
- Clearly indicate in your email that you want an exchange and specify the replacement item
- We will process the exchange once we receive and inspect the original item
- You will be responsible for any price difference in the exchanged items
Refund Information
Once we receive and inspect your return (typically within 3-5 business days):
- Refunds will be processed to your original payment method
- Credit card/PayPal refunds appear within 5-7 business days
- Original shipping charges are non-refundable
- Return shipping costs are the customer’s responsibility unless the return is due to our error
Damaged or Defective Items
If you receive a damaged or defective product:
- Contact us immediately at [email protected]
- Include photos of the damaged item and packaging
- We will arrange for free return shipping and expedite your replacement
Our Commitment to You
We stand behind the quality of our luxury skincare products. If you’re unsatisfied with your purchase for any reason, we’ll work diligently to make it right while maintaining the high standards you expect from Elizabeth Arden Sales.
For any questions about our returns policy, please contact our customer care team at [email protected].