Term and Conditions

Last Updated: [Insert Date]

1. Website Use and Intellectual Property

1.1 License to Use

We grant you limited permission to access and make personal use of this website. All content, including product images, descriptions, and branding, is the intellectual property of Elizabeth Arden Sales and protected by copyright laws.

1.2 Prohibited Activities

You agree not to:

• Reproduce, duplicate, or resell our products or content without authorization
• Use our site for any unlawful purpose or in violation of these terms
• Attempt to gain unauthorized access to our systems
• Use automated systems to extract data from our website

2. Product Information

2.1 Product Descriptions

We make every effort to accurately display our luxury skincare products (Body, Eyes, Face, Lips, and Sun categories). However, colors may appear differently on various devices, and we cannot guarantee complete accuracy.

2.2 Product Availability

All products are subject to availability. We reserve the right to limit quantities and discontinue products without notice.

3. Ordering and Payment

3.1 Order Acceptance

Your order constitutes an offer to purchase. We reserve the right to refuse any order for any reason, including suspected fraud or unauthorized resale.

3.2 Payment Methods

We accept:

• Visa
• MasterCard
• JCB
• PayPal

You represent that your payment information is accurate and that you are authorized to use the payment method.

3.3 Pricing

All prices are in US dollars. We reserve the right to adjust prices at any time, but changes will not affect confirmed orders.

4. Shipping Policy

4.1 Processing Time

Orders are processed within 1-2 business days (excluding weekends and holidays). You will receive tracking information via email once shipped.

4.2 Shipping Options

• Standard Shipping: $12.95 via DHL or FedEx (10-15 business days)
• Free Shipping: Available for orders over $50 via EMS (15-25 business days)

Delivery times are estimates and may vary based on location and customs processing. We ship worldwide except to some Asian countries and remote areas.

4.3 Customs and Import Duties

International customers are responsible for any customs fees, taxes, or import duties. These are not included in the product or shipping costs.

5. Returns and Exchanges

5.1 Return Eligibility

To qualify for return or exchange:

• Items must be unused and in original condition
• Original packaging with intact seals must be included
• Proof of purchase must accompany the return
• Request must be made within 15 days of delivery

5.2 Non-Returnable Items

For hygiene reasons, we cannot accept returns on:

• Opened or used skincare products (Body, Eyes, Face, Lips categories)
• Sun protection products unless unopened with safety seals intact

5.3 Return Process

1. Email [email protected] within 15 days with order details
2. Receive Return Merchandise Authorization (RMA) number
3. Ship items to: Elizabeth Arden Sales Returns, 3392 Hickory Heights Drive, Baltimore, MD 21202 USA

5.4 Refunds

Refunds are issued to the original payment method within 5-7 business days after we receive and inspect your return. Original shipping fees are non-refundable.

6. User Responsibilities

• Provide accurate account and shipping information
• Ensure you meet any age requirements for purchasing skincare products in your jurisdiction
• Use products as intended and according to manufacturer instructions
• Check products upon delivery and report any issues immediately

7. Limitation of Liability

Elizabeth Arden Sales shall not be liable for:

• Any indirect, incidental, or consequential damages
• Product misuse or allergic reactions
• Delivery delays beyond our reasonable control
• Incorrect information provided by the customer

Our total liability for any claim shall not exceed the purchase price of the product in question.

8. Privacy and Data Protection

Your privacy is important to us. Please refer to our separate Privacy Policy for details on how we collect, use, and protect your personal information.

9. Changes to Terms

We reserve the right to modify these terms at any time. Continued use of the site after changes constitutes acceptance of the new terms.

10. Governing Law

These terms shall be governed by the laws of the State of Maryland, USA, without regard to conflict of law principles.

11. Contact Information

For questions about these Terms and Conditions, please contact:

Elizabeth Arden Sales Customer Service
Email: [email protected]
Address: 3392 Hickory Heights Drive, Baltimore, MD 21202 USA